Since Zendesk’s recent updates, our Knowledge Base has gotten a shiny new upgrade.
Here, you’ll find all the info you need about our email delivery, technical details, billing info, API setups and SPF/ DKIM guides. Take a look, have a browse, and let us know if you need any additional assistance. You can email us or get in touch via chat on our website.
We have customer support agents based in New Zealand, Australia, USA, England and Spain so whatever time zone you’re in, we’re here to help.
Gmail has previously announced that “some time” in June 2016, they will be adjusting their DMARC policy. This will mean that you’ll only be able to reliably send emails from a @gmail.com email address through Gmail’s own servers. Any SMTP service other than Gmail’s will no longer be allowed.
Yahoo and AOL have already made this change, back in 2014, and Microsoft is reportedly going to make the change in 2016 as well (for sending from hotmail.com, live.com, msn.com and outlook.com email addresses).
Hold on, what’s DMARC?
DMARC is a reasonably new technology that allows owners of a domain name (like gmail.com) to definitively say which servers can be used to send emails from that domain name. It makes use of already existing protocols (SPF and DKIM), but it adds instructions for the recipient’s mail server, so it knows what it should do with the email based on the SPF/DKIM tests.
So, what do I need to do?
We highly recommend sending all emails from an email address at your own domain name. e.g. email@example.com.
Almost all of our members already have their own domain name(s), but if you don’t then now is the time to register one, using a domain name registrar such as GoDaddy. You’ll need to have incoming email setup at your domain name, so you’ll be able to receive emails that are sent to your email address. Recommendations are Rackspace Email ($2/user/month, minimum of 5 users), Zohomail (free for up to 25 users), and Google Apps ($5/user/month).
You need to check all of your sources of emails that get sent through SMTP2GO (you can view your sent emails from the ‘Reports > Email Details’ page in our web app), and then see which emails are being sent from one of the disallowed domains mentioned above. Then, make any changes you can to ensure that those domains are no longer used.
One example is a website/application that sends emails from its users’ own email addresses. For example, if a user wants to send an email to their friend, the website could send that email from that user’s own email address. That will no longer work if that email address is @gmail.com. A solution is to get your website to actually send the emails from a “friendly from” email address, which will still show the sender’s name when the recipient looks at it, even though the email is actually sent from an email address at your own company. e.g.
firstname.lastname@example.org can be sent as “Example User” <email@example.com>
A good tool for checking DMARC records of domain names is Dmarcian. Technically speaking, the record for gmail.com is going to change from “p=none” to “p=reject”.
What if I do nothing?
Soon, any emails sent from any of the domains mentioned above will be rejected by some recipients. We’ll still attempt to deliver all emails, but we would expect to see a large drop in deliverability for them.
You may be searching for an alternative to Mandrill, after they suddenly announced recent changes. If you’re considering SMTP2GO as an option, we’re honored, and we’re here to help you every step of the way.
We’re coming up to our 10 year anniversary, and we promise that we intend to stay – we’re not going anywhere!
We’ve been handling the email delivery for thousands of customers since 2006. We deal with blacklist monitoring, reverse DNS, DKIM, ISP throttling, blocked ports, and feedback loops with major email providers such as Yahoo, AOL, and Hotmail (all of this happens behind the scenes).
We love open-source software, as have found it to be far more reliable than the alternatives.
We’ve also been very customer focused, and love to hear ideas and feedback from people who use the service. If you feel something needs changing, we regard it as an important opportunity to improve.
Track every email that you send, from start to finish, and get your emails into the inbox of your recipients. See which of your valuable messages are bouncing or otherwise not reaching the inbox, and which recipients are unsubscribing or reporting your email as spam. We provide reports that you will actually use on a regular basis.
Get the support that you need from our team, spread across six countries and both hemispheres. Our customer care agents are super friendly – say hi to them and find out for yourself! Most customers find setup takes under 2 minutes, and never actually need to contact our support team at all.
Pricing to suit you:
We have a wide range of price plans, starting with a free 1,000 emails per month plan. Accounts also come with a 60-day money back guarantee.
Please feel free to try us by opening a free account.
If you have any more doubts or if we can help you with anything else, please don’t hesitate to get in touch. It’s what we’re here for!
At SMTP2GO, we realise that life’s about living. What better way to live life than to enjoy it on a pristine beach in the Abel Tasman National Park.
A few months ago, Duane Major and Adam Gard’ner spotted that the beach was for sale, which meant that someone could potentially snap it up and ban the public from accessing it. They weren’t going to let that happen, so working alongside the Department of Conservation, and with the help of a Givealittle Project, they managed to raise their $2million target and have donated the beach to the people of New Zealand- what an awesome gift!
We’re honoured to be able to say that we were able to contribute our grain of sand towards the project, and donated $500 to the cause.
Faith in humanity restored- “LET’S DREAM BIG, NEW ZEALAND!”
Xtra New Zealand has recently ceased to offer an SMTP service.
If you’ve been sending through them and are now looking for an alternative SMTP service, we’ll be more than happy to help you with the changeover. Whether you’re an early bird or a night owl, we’ve got customer care agents across the globe, so there’s someone to cover whatever timezone suits you.
The change is simple, just sign up for a new account here, then follow our 2 minute setup guides to insert our SMTP details in your existing mailing programme. We recommend that you switch your server to mail.smtp2go.com, port number 2525, 25, 8025 or 587.
We offer a free trial plan of 1000 emails per month, with an hourly sending limit of 25. Alternatively, you can check out our paid plans here. All of our low-volume plans start at $5 for the first month, and we offer a 60-day money back guarantee if you’re not happy.
Congratulations to our Christmas Competition Survey Winners!
Since we were a little late in contacting the winners (we got distracted by all the turkey!), we decided to draw 10 winners instead of 5. The winners have been contacted and three months’ free SMTP service has been added to their account.
To all of our customers, we hope you all had a wonderful Christmas season, and that the New Year brings you everything you had hoped for and more! We really appreciate your custom and will continue doing everything we can to ensure that your emails get to where they need to go.
As always, if you need to get in touch with us, you can do so here.
Since Gmail changed its inbox layout, many marketers find their emails appearing under the “Promotions” tab in Gmail, instead of the recipient’s inbox. The tabs are optional for Gmail users, but many recipients are choosing to take advantage of them, to make sorting their mail easier.
This isn’t all bad news for marketers, however, as Return Path have done a study of 3 million Gmail users, which shows that emails now have a higher deliverability, read and open rate than before, and less mails are ending up in the spam folder.
If you do want to ensure that your messages end up in the inbox, rather than the promotions tab, you’ll need to speak to your subscribers.
Here are our tips for ensuring that your mails appear in the right place.
- Make sure that your mails are completely relevant to your recipients, and that you maintain a high delivery and interaction rate.
- Ask your subscribers to add your email address to their address book.
- Ask your subscribers to move your emails to their primary inbox.
Want to WIN 3 months of your SMTP service FREE?
Christmas is just around the corner, and at SMTP2GO, Santa’s coming down the chimney early!
We’re feeling festive so we’ve giving away three months of FREE service to three lucky winners, based on their current price plan.
Winning’s a piece of Christmas cake…
To enter, just fill in our quick survey. It’ll take less than 5 minutes, and we’ll announce the lucky winners on Christmas Eve.
What’s included in your 3 months of free service?
- Proven email delivery.
- The hardware you need for lightning fast delivery.
- Send emails from any location worldwide.
- Real-time reports.
- Helpful support.
Best of luck!
Any problems or questions? Get in touch with us!
This is a post for current members and will be of interest to you if you have a firewall that is currently only allowing outbound connections to particular IP addresses. In other words, your firewall is restricting all outbound connections except certain IP addresses that you have specified.
To get technical, we are adding new IP addresses to the DNS ‘A record’ for our SMTP service.
Like almost all of our members, if you don’t have a firewall that blocks most outgoing IP addresses, you won’t need to make any adjustments.
The ranges of IP addresses to allow are:
Note: the above ranges are given in CIDR format. If you need the individual IP addresses, you can convert each range using this website.
We’re making these changes to offer greater reliability in the event of any issues with any one server or location. The changes will be made in the next 48 hours.
Since downloading Windows 10, a lot of people have been experiencing issues sending mails via Outlook.
You may see the following error message: User account – Sending’ reported error (0x800CCC13): ‘Cannot connect to the network. Verify your network connection or modem.
If this happens, you’ll need to repair corrupted files by using the Windows System File Checker using the following steps:
- Close Outlook.
- Right click the Windows Start button and click on Command Prompt (Admin). If this option isn’t available, click Windows PowerShell (Admin) instead.
- In the Command Prompt window, type sfc /scannow (note the space in the command) and hit the enter key.
- Wait until the process has finished. This shouldn’t take any longer than 20 minutes with a regular hard disk, and much less time if you have a fast SSD drive.
- Restart your computer and open Outlook again.
If you continue to experience issues sending, please get in touch!
Thanks to Microsoft Office for the tips.