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Premium chocolate brand, Ghirardelli, have been satisfying America’s sweet tooth since 1852. That’s a long time to perfect the recipe – and their chocolate is delicious! What started off as a one-man-venture, by Italian chocolatier Domenico Ghirardelli, has grown into one of America’s largest, heritage confectionery companies.

Ghirardelli is the oldest continuous ‘bean to bar’ chocolate company in the United States and is one of the few to control every aspect of its chocolate manufacturing process, using only the highest quality seeds. Not only selling several flavors of chocolate – that is sold in bar form or miniature squares –  Ghirardelli also have a professional products arm selling food service items, including chocolate drinks and sauces, to other retailers.

So, how does SMTP2GO help Ghirardelli with their email sending? We spoke to Adhi Jusuf, Ghirardelli’s IT infrastructure and Security Manager, who’s based in San Leandro, a suburb of San Francisco, California, where the company have been making chocolate since 1969. 

As one of our long-standing customers, what made Ghirardelli look for an SMTP service provider initially?

We were looking for a simple SMTP server that could work to supplement our own exchange server. 

Was there a particular pain point that needed solving, for example?

Since some of the devices in our plant are firewalled from the global office network, we needed a mail server that could be used to send out warnings and stats to our mail system.

What does Ghirardelli use our service for?

For spamming… Haha! Just kidding! We use it to send emails without the password being expired (from our own AD policy).

For your business, what are the key benefits of using SMTP2GO?

If you can recall, how did you find the signup/onboarding process?

Easy and straightforward!

If you were to recommend us to a friend, what would you say?

If I have any friends left… I recommend it because of the above reasons.  It’s simple to use, with an informative portal, and is somewhat economical.

If you’d like to share your experience of using our service, please contact us.

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