1. At SMTP2GO, we care about you and your business
We take care of the email business, so you can take care of your business. SMTP2GO was born out of necessity when our CEO, Charlie, struggled to send emails while travelling. As a result, we understand the importance of your emails, and we want to get them where you need them to go. We’ve been helping companies to communicate for 15 years, so here’s to the next 15, together.
2. Efficient customer support
Our customer-success agents have been selected from countries across the globe to make sure that you’ve always got someone in your time-zone when you need us. We’re a small team and have all been with the company for years, so we know emails. We’ve won several awards for our customer support. In 2021 we were awarded gold in the Stevie Awards Customer Service Department of the Year in Computer Services, and bronze in the Front-Line Customer Service Team of the Year in the Technology Industries category. You can contact us via chat, email or phone, and you can also find SMTP2GP on social media (Facebook, Instagram, YouTube and Twitter).
66% of our tickets are responded to in the first hour, and our median first reply time is just 7 minutes. Our median response time on chats is 30 seconds. 35% of our tickets are resolved after just one response. We don’t hang around waiting, so you don’t have to either.
3. We know what it takes to get great results
Let us deal with blacklist monitoring, reverse DNS, DKIM, ISP throttling, blocked ports, and feedback loops with major email providers such as Gmail, Yahoo, AOL, and Hotmail. If you’re struggling to get your emails delivered to a tricky recipient, we can help you to figure out how to get around that.
4. Realtime Reports when you need them
Our Activity page is where you can check each email’s status. Here, you can see if it’s been processed, delivered, delayed or marked as spam or unsubscribed. If it’s bounced, you can see the reason why. Check on your email’s progress every step of the way and see if the emails have been opened and clicked on.
5. Easy-to-use API
We know that APIs can be a bit of a challenge, so we’ve made our API simple to use. We’ve got detailed guides and code examples in different languages, as well as a testing console on our website.
6. Worldwide servers for speedy sending
Although SMTP2GO HQ is in New Zealand, we’ve got EU based servers and support staff so your emails will always be GDPR compliant. Our servers are located in Frankfurt and London, as well as California, New Jersey, Singapore and Sydney. Intelligent best-path routing means that your emails will be sent from the servers at your closest geographical location to speed up delivery times.
7. Advanced options & email testing
Our higher volume plans can take advantage of our email testing tools. Preview how your emails will look in different mail clients, and see how spam filters will treat your emails before sending them.
8. Realtime updates on outages or issues
From the SMTP2GO status page, you can subscribe to updates so that if we ever experience an outage or an issue, you’ll be the first to know.
9. Simple setups
We’ve made the whole sign-up and set-up process easy and painless. On our website you can find loads of setup guides for most mailing platforms, and if you get stuck, our friendly support team are on hand to help.
10. Our reviews speak for themselves
Still not convinced? Check out what our customers have to say. You can find SMTP2GO on TrustPilot, G2 Crowd and Capterra. If you’ve tried our service and you loved it, we’d love to hear from you. If you weren’t quite convinced, we’d also love to hear from you! Most of our service’s updates and features are influenced by customer feedback, so if there’s something you’d like to change, we’d love to hear from you.