The Deliverable Diary

If your emails are landing in spam, the cause is almost always one of seven things: missing or misconfigured authentication, a damaged sender reputation, a high complaint rate, a dirty or purchased list, a brand-new or cold-warmed domain, a content or link pattern that trips filters, or an SMTP provider that’s quietly making things worse. […]

You hit send. The recipient never gets it. Back comes a wall of text with something like 550 5.7.26 buried in it, and now you have to figure out which part to actually read. Most pages on this topic give you a flat list of errors and a vague “check your DNS.” That’s not enough […]

Spam complaints can feel like a right, old kick in the teeth! Having spent precious time crafting an email, only to find that the recipient has marked it as spam, can leave you feeling deflated. It’s not the end of the world, however, and here we run through how to fix a spammy situation. Firstly, […]

Email deliverability, otherwise known as inbox placement, is the rate at which your emails reach your customers’ inboxes. Don’t confuse email deliverability and email delivery – although they sound almost identical, they differ in how they measure an email being delivered. Email delivery measures only if your emails are being delivered, irrespective of whether your […]

Don’t let spambots become the enemy of your company! Get prepared and get protected with these helpful steps. What exactly is a “spambot”? A spambot is a malicious program designed to collect email addresses and information from online forms, chat rooms, comment sections, and websites. This information is usually collected to build lists for sending […]

Incoming servers and spam filters are becoming stricter and stricter by the day. For this reason, it’s really important to understand what could trigger your email as spam when it’s not. Let’s start with danger words and phrases, there are a number out there that could trigger your recipient’s spam filter, especially if they are […]