“The customer service of your company is at the top compared with other similar services; and the service worked accurately from Day One,” – Miguel Mercado Canales, GlaxoSmithKline.
Global healthcare company, GlaxoSmithKline, recently became a customer of ours and we’re happy to be able to help them streamline a critical notification system alerting manufacturing rooms to environmental conditions – a key element of their business – as well as helping team members stick to a highly cost sensitive production plan. Having discussed their requirements with them directly, we were able to recommend how our reliable service would improve and speed up delivery rates, ensuring that these critical notifications reached their destination when it matters most.
As an SMTP service provider, we’re proud to differ from our competitors and of what makes us unique: one of the main areas of difference is in the level of customer support we provide. We like to keep all of our customers happy – whether they’re a massive pharmaceutical company such as GSK, or those just starting out. This is very much the philosophy of SMTP2GO: we’re really happy to help, whoever you are. No hard sell, no pushing – just an authentic desire to help and make your email sending better. According to GlaxoSmithKline: “the customer service of your company is at the top compared with other similar services.”
We asked GSK how they are implementing our service, and how SMTP2GO is benefiting their production order planning.
Here’s what they said:
“We are using your service to send the manufacturing rooms environmental conditions, so that the operation operative that will come on at the next operational shift will have the data on time within which to start their manufacturing process. We have a list of about 20 colleagues (on average) receiving this list event. This is a critical notification system for us, as this is the information needed to allow the dispensing of the components that will participate in a production order. It is highly cost sensitive to have this information on time and to allow the teams to commit to the production plan.”
It’s always great to hear how our service is implemented for different companies and organisations, and how it can benefit the running of these businesses. We enjoy hearing from our customers – large, like GSK, and not so large. Regardless of size, we’re proud to always extend the same level of technical service and support to all of our customers.
If you’d like to share your experience of using our service, please contact us.