Know your sending limits, and send within them!
While we generally believe in being limitless here at SMTP2GO, there are some technical limits we have in place to ensure all of our users have the speediest, best experience possible.
Today, we’ll walk you through the easy, breezy facts on our sending limits so you can get the most out of our service.
Account Sending Limits
Let’s start on a positive note. All of our paid accounts can send up to 3x their account limit. So if you are on the 10K plan, you have the ability to send up to 30K emails, with a small overage charged for each batch of emails sent over your limit. This feature is perfect for those busy campaign months, and our users love the flexibility it offers them.
SMTP User Limits
All of our accounts can create SMTP users, which are a set of credentials you can enter into your mail program to link to our service. As the owner or administrator of an account, you can set rate limits on all of your users. You can also choose unlimited, so the user can send as many emails as possible.
If you set a limit of 1,000 for one of your users, for instance, they will only be able to send 1,000 emails per month. Once they hit that limit the sending will stop and the emails will not be accepted by our servers. That means that the emails do not get stored on our servers to await processing the following month. They won’t be accepted by our servers at all.
Setting a quota or limit on your SMTP users is completely optional!
Maximum Sending Speed
While we are nearly as fast as the speed of light, we do have a default maximum sending speed of 200,000 emails per hour per account.
The good news? This is just a default. You can let us know if you need a higher sending speed and we’ll make it happen for you faster than you can say “thanks!”
Probation Sending Limits
All new paid accounts go through a one-time review process, during which there will be a temporary limit of 1,000 emails per day. Once reached, the additional emails will be held in the queue and released the next day, or as soon as the account is fully activated.
Read more about our probation period here.
Free Account Limits
All of our free accounts get a monthly allowance of 1,000 emails per month. There is a daily maximum of 200 emails. To get more, you’ll have to join the big leagues and upgrade. But fear not, our plans start at $10 per month!
Usage Notifications
We never leave our clients in the dark! We send usage notifications when you hit:
- 80% of the monthly allowance
- 90% of the monthly allowance
- 95% of the monthly allowance
- 100% of the monthly allowance
Even better? We continue to send notifications when you’ve gone over your limit, so you can gain a clearer sense of your overage in a given month. We send emails when you’ve hit:
- 180% of the monthly allowance
- 200% of the monthly allowance
- 280% of the monthly allowance
- 300% of the monthly allowance
Limits within reason, that’s the name of the game around here! While some of our sending limits are set in stone, many of them are customizable. Our award-winning support team is always here to answer any questions and clear up any uncertainties you may have.
