This blog will guide you through account recovery options in the unfortunate case that you become locked out of your SMTP2GO account and need to gain access.
You do not know the login email address
If you do not remember the login email address for your account, please reach out to our support team for assistance. They will do their best to help you gain access.
You do not know your login password
You can request a password reset email by choosing the “Forgot password” option on the login page.
The email address you used to open the account no longer exists
If you still own the domain, we’d first recommend asking your domain administrator to re-create the email address so that you can log in. The address needs to have a valid mailbox in order to request a password reset email and receive the verified login device (VLD) email during the login process for security.
If any of the following apply, please see the options below (the solution will depend on whether your account is free or paid):
- Your domain has changed
- You no longer have access to the email address
- The previous account owner no longer works for the company,
- You are unable to gain access to the mailbox to do a password reset or redirect any incoming email, or
- You cannot access the account due to Two-Factor Authentication (2FA)
For paid accounts
You will need to contact our support team to explain the situation. They will ask for some verification details and if they deem the information sufficient, they may be able to add a new email address for login access.
For free accounts
Unfortunately, you will need to create a new account as you will not be able to provide us with sufficient data to prove account ownership.
What if we cannot re-create an email address or don’t have domain access ourselves and can’t prove account ownership?
Unfortunately, in this situation (both paid and free), you will need to create a new account. Due to privacy and security, we cannot grant access to an account without proof of ownership and we cannot transfer data from one account to another.
Support
If you are unable to access your account or have specific questions, please contact our friendly award-winning support team today.
