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Reseller accounts were offered for many years and then we moved onto a partner-based program, where SMTP2GO partners can provide their customers with a high quality outgoing email service, and receive a commission in return.

While still offering the partner program, we have also brought back our reseller subaccount model as we’ve had many customers ask for them!

How does a reseller account work?

A reseller can purchase a plan and then create as many subaccounts as needed. Subaccounts are primarily designed for agencies and resellers with different customers of their own, who wish to keep their customers’ data completely separate from each other. The account that creates and manages subaccounts is called the master account. The master account sets a monthly email limit for each subaccount, and any email usage by a subaccount simply gets assigned to the master account for billing purposes.

It’s worth noting that if our review team has a query about the sending practices of a subaccount, they will contact the subaccount account directly, and not the master account. If technical support is needed by the subaccount, they can reach out to our support team directly too.

 Creating a Subaccount

  1. Navigate to “Settings > Subaccounts, then click “Add subaccount“.
  2. Click “Add subaccount” on the right side of the screen (see example below):Add_sub_acc.gif
  3. Add in the required fields:

4.  Click “Add subaccount” to create the new subaccount.

Managing Subaccounts

Logging in to a subaccount

It is helpful to be able to easily access the settings and statistics for each subaccount. You can log in to any subaccount by clicking the “Log in as” button for any subaccount, or by selecting the drop down arrow on the far right of the subaccount row and selecting “Log in as subaccount”.

Subaccount options

Editing a subaccount

You can edit the main details of a subaccount at any time by choosing the “Edit details” option in the drop down list (as seen above).

Resending a subaccount invite

If your subaccount has not activated their account within 24 hours, or they have lost their verification email, you can resend the invitation email by selecting the “Resend invite” option from the drop down (see image above).

Resetting a subaccount password

There is also an option to send a “Password reset email” in the drop down list. This will generate a single use password reset for the email address associated with the subaccount.

Email archiving

A subaccount can have email archiving enabled with a single click on the subaccount options menu. 

Closing a subaccount

A subaccount can be closed as well as re-opened by the master account. Select the arrow icon on the subaccount’s right-hand side to locate the “Close Subaccount” option. A closed subaccount can optionally also be reactivated as a standalone account by signing into the closed subaccount’s dashboard and clicking the “Renew My Account” button.

close_or_reopen_sub_acc.gif

More Subaccount Detail

Generally, subaccounts behave the same as ordinary SMTP2GO accounts. There are some exceptions to this as outlined below.

A subaccount cannot go over its email allowance — after a subaccount has reached its limit, any attempts to send emails  are rejected, rather than queued. You can change a subaccount’s quota at any time. We send email alerts to the master account when a subaccount is nearing its limit.

Subaccounts don’t have access to billing or paid features, such as adding their own dedicated IPs. 

If you have any questions regarding our reseller accounts or subaccounts, please contact us here.

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