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Industry standards dictate that data is stored for a maximum of 30 days, but what happens if you need to search for an email sent further back than this? This is a request that we often receive from customers and we’re always happy to explain about our email archiving feature.

Email archiving

Our email archiving feature is an optional feature that lets you to store the full content of emails, along with delivery records. Attachments are also stored. Once an email is archived, its content is fully searchable, and emails can be viewed and downloaded from within the SMTP2GO App (for customers with archiving enabled). This is also a useful tool for being able to visualize exactly how outgoing emails appear.

Length of storage

Each archived email is charged at a ‘per-email’ rate, depending on the length of storage time you require (1 to 5 years). Archived emails are stored in either the USA or in Europe depending on your account. This is determined by the location from which you created your SMTP2GO account; you can, however, change your storage region by contacting us if required. For storage, we make use of Google’s Cloud Platform, including Google BigQuery and Google Cloud Storage. This means that you can potentially store vast amounts of data, with super
fast access.

Adjusting your archiving duration

If you wish to increase the length of time that your emails are archived, this can be done directly from within your SMTP2GO dashboard. You’ll need to choose if you’d like your existing emails to have their archive duration increased. If so, you just need to pay the difference between the storage cost of your new duration versus your old duration (we’ll advise you how much this is during the upgrade process). If you decrease the length of time your emails are archived, the new (shorter) duration will only apply to emails that are archived from that point in time onwards.

Email archiving rates

Emails can be archived for a period of 1 to 5 years, and the charge per archived email is a one-off charge.

Archiving rates (one-off charge per email)

1 year: $0.0005

2 years: $0.0008

3 years: $0.0010

4 years: $0.0012

5 years: $0.0014

Archiving can be enabled for an SMTP user, Authenticated IP Address, or API key.

If you have any feedback or questions, please let us know!


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