The Deliverable Diary

When you send an email, it doesn’t go directly from the your device to the recipient. Instead, it travels between many different computers on its way. Its first port of call is an SMTP server. In order to communicate with this server, you must use the SMTP protocol. WHAT IS SMTP? SMTP stands for “Simple Mail […]

Gmail has previously announced that “some time” in June 2016, they will be adjusting their DMARC policy. This will mean that you’ll only be able to reliably send emails from a @gmail.com email address through Gmail’s own servers. Any SMTP service other than Gmail’s will no longer be allowed. Yahoo and AOL have already made […]

Xtra New Zealand has recently ceased to offer an SMTP service. If you’ve been sending through them and are now looking for an alternative SMTP service, we’ll be more than happy to help you with the changeover. Whether you’re an early bird or a night owl, we’ve got customer care agents across the globe, so […]

Since Gmail changed its inbox layout, many marketers find their emails appearing under the “Promotions” tab in Gmail, instead of the recipient’s inbox. The tabs are optional for Gmail users, but many recipients are choosing to take advantage of them, to make sorting their mail easier. This isn’t all bad news for marketers, however, as Return […]

Since downloading Windows 10, a lot of people have been experiencing issues sending mails via Outlook. You may see the following error message: User account – Sending’ reported error (0x800CCC13): ‘Cannot connect to the network. Verify your network connection or modem. If this happens, you’ll need to repair corrupted files by using the Windows System File Checker […]

Since the OS X Yosemite update to Apple Mail, many clients have been experiencing problems while sending emails. They’ve checked usernames and passwords, swapped port numbers and servers, and re-entered SMTP settings countless times, but nothing seems to work. Here’s how to fix it: From the ‘Mail’ menu, go to ‘Preferences’. Once there, click on […]