Join over 35,000 people and businesses using SMTP2GO.

Frequently asked questions

What is the difference between a free account and a paid account?

Free accounts come with a monthly allowance of 1,000 emails and a limit of 200 emails per day. There is an hourly limit of 25 emails (the hourly limit is removed when you verify your sender domain). Free accounts are limited to 5 days of email reporting, and 2 weeks of phone and live chat support.

Paid accounts have no hourly limit and your monthly allowance is based on the plan you choose.

We need reliability. How reliable is SMTP2GO?

Very! We’ve been in operation since 2006, and handle the outgoing email for over 35,000 senders. We maintain feedback loop relationships with all major email providers (Outlook, AOL etc.) and constantly monitor blacklists to ensure our servers retain the highest possible reputation. We have infrastructure spread around the world, for total redundancy in the rare event that any one part should fail. We monitor the network every minute and any issues or important announcements are shared via our status page.

Is SMTP2GO authenticated and secure?

Yes – SMTP2GO supports all methods of authentication and security (TLS/SSL) used by all major email software.

What payment methods do you accept?

We accept all major credit cards, and PayPal. If you’re unable to pay with one of those, you can choose to pay via wire transfer or purchase order. It is also possible for those located in the US to pay via ACH transfer or check.

Can we have multiple logins with our account?

Yes – you can set up multiple admin users, and let them either have full administrative access to your account, or just the ability to view reports. You can also set up multiple SMTP users if required.

Do you offer any guarantee?

We provide an industry-leading 100% Service Level Agreement – your emails will be delivered, or you get your money back. In addition, we offer a full 30 day Money-Back guarantee. We operate a strict anti-spam policy which means that we only allow our servers to be used for legitimate purposes. This ensures that our IP addresses stay off blacklists.

If you run into any problems at any stage, our Support Team is available to help and will assist you with any configuration issues you may have.