SMTP2GO vs SendGrid
Which email delivery service is right for you?The same reliable transactional and bulk sending you expect, but with easier setup, clearer reporting, better support, and a free plan that stays free.
'“Best support ever!”'
Best support ever! Much better deliverability compared to Sendgrid.
'“I have no regrets.”'
We switched from SendGrid during the pandemic, after their customer support became mostly unavailable. No regrets; those high ratings are well-earned.
'“Way easier than SendGrid.”'
I decided to test SMTP2Go on our most important messages that never worked properly with SendGrid. I about passed out from shock.
'“A fantastic experience.”'
I switched over from SendGrid and was extremely impressed with the ability to view the status of each individual email request and any error associated with it.
'“Happy with this service.”'
We have been using SMTP2GO about 2 years.. previously used SendGrid but SMTP2GO has better console and reporting tools.
Compared to SendGrid, people who try SMTP2GO say we’re easier to use, better value for money, and appreciate our better (and free) customer service.
| SMTP2GO | SendGrid | |
|---|---|---|
| 1. Free plan | 1,000 emails/month | 60 day trial |
| 2. Support | 1:1 support free on all plans | 1:1 support paid add-on |
| 3. Ease of use | 4.8 | 4.1 |
| 4. Value for money | 4.7 | 4.0 |
| 5. Customer service | 4.8 | 3.7 |
| 6. Reputation | 4.9 4.7 4.8 | 4.2 4.0 1.2 |
A free plan that stays free
SendGrid gives you a 60-day trial.
SMTP2GO gives you an ongoing free plan.
A short trial is fine when you want to try before jumping onto a paid plan.
But if you’re only sending a few emails per month, or setting things up for a business, 60 days can disappear quickly. There’s enough going on without worrying about a ticking clock in your infrastructure.
SMTP2GO’s free plan means you can set things up at your own pace, and keep sending up to 1,000 emails every month without being forced onto a paid plan.
Support for everyone
SendGrid gives you a 60-day trial.
SMTP2GO gives you an ongoing free plan.
We often don’t feel we need support… until we really need it.
When setting up apps, changing settings, checking deliverability rates, or trying to understand why an email bounced, you shouldn’t have to work it out alone.
SendGrid lists personalized support as “available for purchase”, making every problem a billing problem. SMTP2GO gives everyone access to round-the-clock 1:1 human support, including users on the free plan.
It’s just easier to use
SMTP2GO is rated easier to use than SendGrid.
There’s already enough email work to do, without adding “management”.
When most of us set up apps, check delivery or review reports, we want it to be quick, with simple guides and interfaces that make it painless.
SendGrid can be a good fit for teams with complex needs and internal knowledge on advanced email management. SMTP2GO is built for teams who want the benefits of world-class email deliverability without all the headaches.
Better value for money
SMTP2GO is rated higher than SendGrid for value.
Value isn’t (just) about the lowest monthly price. It’s about what you get before the add-ons, upgrades, and support packages start stacking up.
That’s why we include all of the reporting tools, deliverability tools, 1:1 human support, unlimited team members and webhooks in all plans.
SendGrid can be a good fit for teams looking for a large enterprise platform with many features tucked away behind paid add-ons. SMTP2GO is built for businesses that want reliable email delivery without paying extra for the basics.
Better customer service
SMTP2GO ranks higher than SendGrid for customer service.
When email delivery affects customer messages, order confirmations, password resets, and internal systems, you need more than a help-center article. You need clear answers from knowledgeable people who understand the problem.
SendGrid received average ratings for their support, and they charge extra for the privilege. SMTP2GO support is included for free, with customers consistently praising the support team for being responsive, practical, and easy to work with.
A stronger reputation
SMTP2GO ranks higher on major review platforms.
Email delivery is an essential business function, and too important to gamble on. SMTP2GO receives stronger ratings than SendGrid across review platforms, with users repeatedly highlighting reliability, support, deliverability, and ease of use.
That makes SMTP2GO a great choice for teams that value the safety of endorsements from real users using the platform day-to-day for years.
Ratings checked June 8, 2026.
Ready for simple, great value email delivery?
Start sending emails with a platform that's easy to set up, backed by responsive support, and trusted by businesses around the world.
Frequently asked questions
- What is the difference between a free account and a paid account?
Free accounts come with a monthly allowance of 1,000 emails and a limit of 200 emails per day. There is an hourly limit of 25 emails (the hourly limit is removed when you verify your sender domain). Free accounts are limited to 5 days of email reporting, and 2 weeks of phone and live chat support. Paid accounts have no hourly limit and your monthly allowance is based on the plan you choose.
- Why would we need SMTP2GO?
Every person, and every business, needs a reliable outgoing email service for sending emails. SMTP services offered by webhosts and ISPs are being discontinued, or greatly restricted. They don't want to run them in the first place, and put the minimum possible amount of resources into their maintenance. When things go bad, you'll likely be left high and dry, trying to get answers from support staff reading from scripts.
Aside from low quality webhost/ISP services, you theoretically could run your own email servers. However, bear in mind that email delivery is a complex, specialized, and constantly evolving field that really does take years of experience and hours of time every week.
- OK, how do I actually send emails?
Setting up SMTP2GO simply involves entering our SMTP server details into the settings of your email software (e.g. Outlook), or your code. To make it easier, we've provided setup instructions for most email programs and scripting languages. Click here to view our setup guide.
- Is there an API I can use to send emails with?
Of course! Our API enables you to integrate SMTP2GO with your email systems. Using the API, you can send emails, retrieve details of previously sent emails, and even manage various features of your account like Sender Domains, SMTP Users, sub-accounts, suppressed email addresses and domains, and retrieve statistical reports. Detailed documentation on how to use the API is available.
You'll also have access to our Webhooks. Webhooks are an advanced feature that can notify your web services whenever an event happens in your SMTP2GO account. You can use these events to track what happens to the emails you send. Learn more about webhooks with SMTP2GO.
- Will SMTP2GO work even if port 25 is blocked?
Yes – SMTP2GO is open on different SMTP ports (25, 80, 587, 2525, 8025). We recommend using port 2525, which is open from most locations. Try a different port number if port 2525 is blocked at your location.
TLS is available on the same ports, and SSL is available on ports 465 and 8465.