Support
Please head to the support section that is relevant to you:
To contact us about sales, or if you have any general questions or comments, please head to the
general contact page. We appreciate all feedback and will respond to any queries as
soon as possible.
If you are a current customer and need support, please see troubleshooting below, which includes a detailed
support request form.
Troubleshooting
If you cannot send emails please make sure that your email client has been setup properly. If you
haven't already, please follow the
setup instructions
for your email software.
In particular, check the following:
Your Email Address:
Check that the email address you are sending from (the one in the 'From' field) matches either your 'billing'
email address or one of your 'additional' email addresses in your account. You can change your email addresses by
logging in.
Outgoing Server:
Check that the Outgoing Server (or SMTP Server) in your email software is set to
smtp2go.com.
Be sure to double-check that you have not misspelt the server as 'smpt2go.com' or 'stmp2go.com'. If you are unsure where to
find this, please see the
setup instructions.
Port Number:
SMTP2Go works on ports 25, 2525, and 8025. To determine if a particular port is blocked from your location,
please do the following in Windows.
(Note: Windows Vista users may need to install Telnet to perform the test below, as Windows Vista does not come with Telnet pre-installed. To add Telnet in Windows Vista, go to Control Panel -> Programs -> Turn Windows Features On or Off and check Telnet Client).
Click the Start button, and then click "Run..."
Enter "cmd" and press Enter
In the window that appears enter "telnet smtp2go.com 2525". If port 2525 is available you should
see "220 smtp2go.com ESMTP Exim". If this does not appear, then close the window and repeat the steps above, using port
25 or 8025. For example, to test port 8025 enter "telnet smtp2go.com 8025".
In almost all cases using port 2525 will work, however some ISPs may block port 2525. In these cases using the
port number that you have determined is able to work above will alleviate the problem. Important- some PDAs (e.g. iPhones) do
not have a separate field in which to enter a port number. In this case it is recommended that you enter the
Outgoing Server of smtp2go.com:2525
(the port number must follow the server name, separated by a colon).
If none of the above ports is working for you then please try using the following setup:
SMTP server:
port80.smtp2go.com
Port: 80
If you are still having problems then please contact us using
the form below and we will promptly respond.
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